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Is your city falling behind?

Are your citizens complaining? Is your council demanding changes? Does your mayor get phone calls about poor customer service?

Twilight Training knows your pain. We work primarily with government agencies, especially local city and county governments. We have seen it all, and we can help.

Guiding Your Organization to Excellence in Operations

Twilight Training Is Your Go-To Specialist for Process Improvements, Project Management, and Strategic Planning

Twilight Training specializes in providing comprehensive organizational training that enhances workforce skills and capabilities, especially as these relate to continuous process improvement (CPI), project management, and strategic planning. Our courses on Lean, Six Sigma, and Project Management are designed to help your organization achieve significant increases in operational excellence.

Training and Consulting Services

Strategic Planning Consulting & Facilitation

We'll work with you to facilitate strategic planning sessions with your management team, or we can provide direct consulting services for developing and deploying strategic plans using our unique "consequence mapping" technique.

Special Process Focus: The Development Process

Would your city like to reduce the average time required for development projects by 20%-40%, while also increasing customer satisfaction to >95%? We will work with your cross-functional development and permitting team to map out the current processes, identify and remove wasteful activities, streamline essential and effective activities, and improve data visibility and accuracy.

Lean Six Sigma - Yellow Belt (2 days)

Learn the basics of Six Sigma and a little bit of Lean with the Yellow Belt course. (Maximum of 25 participants. Training can occur on consecutive days or spread out over multiple weeks.)

Lean Six Sigma - Green Belt (10 days)

After completing Yellow Belt training, rise to the next level of skills, capabilities, and project management for Six Sigma projects with the Green Belt course. (Maximum of 20 participants. Training can occur on consecutive days or spread out over multiple weeks.)

Lean Six Sigma - Black Belt (10 days)

After Green Belt training and the completion of at least 1 Green Belt project, continue to the Black Belt level where you learn more advanced tools and techniques, along with how to manage larger Six Sigma projects and mentor Green Belts. (Maximum of 15 participants. Training can occur on consecutive days or spread out over multiple weeks.)

Six Sigma Black Belt / Green Belt Mentoring

Now you have Yellow Belts (YB), Green Belts (GB), and possibly even some Black Belts (BB) to help drive operational improvements in your organization. BBs and GBs run the large and small Six Sigma projects. However, they need guidance on their first few projects by a Master Black Belt (MBB). We can provide this mentoring to accommodate your improvement initiatives.

Lean Processes - Basic (5 days)

Lean and Six Sigma work together to achieve the best results for organizations. Learn basic Lean concepts and how to apply them to any process in this Basic course. (Maximum of 25 participants. Training can occur on consecutive days or spread out over multiple weeks.)

Lean Processes - Advanced (5 days)

After taking the Lean Process Basic training, increase your expertise with the Advanced course where you learn more complicated and effective methods for improving your process flow. (Maximum of 25 participants. Training can occur on consecutive days or spread out over multiple weeks.)

Overview of Process Improvement Methodologies (1-2 days)

Just starting to think about making some process improvements? Or, are you a small city that would like to improve operations and services but don't have a big city budget? Take this overview course to give all levels of your staff some basic tools and techniques to start making necessary changes. (Maximum of 30 participants.)

Project Management Fundamentals (2 days)

Learn the basics about project management (PM), including both traditional approaches and agile approaches. Hands-on activities ensure participants put theory to practice. A free copy of pmBLOX project planning software is included for each participant. (Maximum of 25 participants. Training can occur on consecutive days or spread out over multiple weeks.)

PMI Project Management Book of Knowledge (PMBOK) (2 days)

Gain familiarity with PMI's PMBOK (6th/7th eds) in this hands-on course. This is good course to take prior to taking the PMI PMP Prep course to establish a basic understanding of the PMI project management framework. (Maximum of 25 participants. Training can occur on consecutive days or spread out over multiple weeks.)

PMI Project Management Professional (PMP) Exam Prep (5 days)

Learn what it takes to pass the PMI PMP certification exam and earn the credential of PMP. Practice activities, questions, and exams are provided to increase retention. NOTE: The cost of the PMP exam is NOT included. Participants must schedule and pay for their own PMP certification exam. (Maximum of 25 participants. Training can occur on consecutive days or spread out over multiple weeks.)

Current and Previous Clients: Federal Government Agencies

Current and Previous Strategic Partnerships

Current and Previous Clients: Cities and Counties

Contact Us

Give us a call or email us!

J. Chris White, President

jcwhite@twilighttraining.com

Office Location: Rockwall, TX (Dallas area) +1 (214) 335-9949

Copyright © 2025 Twilight Training LLC - All Rights Reserved.

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